Support
We are here to help
My deposit has not appeared
Deposits are credited after the required block confirmations. If you sent a different amount or from an unlinked wallet, the transfer is held for manual review. Email us the transaction hash and we will resolve it.
I lost an API key
Keys are stored only as hashes and cannot be shown again. Revoke the old key on the API keys page and create a new one.
Why was I charged an estimate?
When a response omits token usage, we charge a conservative estimate based on the text returned and mark the request as estimated in your usage log.
Can I withdraw my balance?
Contact support. Refunds of unused balance are processed manually to a linked wallet in USDG, net of network costs, subject to the Terms.
When can I deposit APTM?
APTM deposits open after the official contract and pricing market are verified. Billing shows availability and a quote before you send. A $7.50 token deposit gives $10 service credit when the 25% effective discount is available.
Check system status for live incidents.
