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Aptum

Support

We are here to help

Email support@aptumai.xyz or message @aptumai on X. Include your request id or transaction hash, never your API key.
My deposit has not appeared

Deposits are credited after the required block confirmations. If you sent a different amount or from an unlinked wallet, the transfer is held for manual review. Email us the transaction hash and we will resolve it.

I lost an API key

Keys are stored only as hashes and cannot be shown again. Revoke the old key on the API keys page and create a new one.

Why was I charged an estimate?

When a response omits token usage, we charge a conservative estimate based on the text returned and mark the request as estimated in your usage log.

Can I withdraw my balance?

Contact support. Refunds of unused balance are processed manually to a linked wallet in USDG, net of network costs, subject to the Terms.

When can I deposit APTM?

APTM deposits open after the official contract and pricing market are verified. Billing shows availability and a quote before you send. A $7.50 token deposit gives $10 service credit when the 25% effective discount is available.

Check system status for live incidents.